Responsible Gaming at 10bd — Playing Safe in Bangladesh

1. 18+ Age Restriction Policy

10bd operates exclusively as an adult entertainment platform. Participation in any form of gambling activity on this site — including sports betting, live casino games, slots, and all other game types — is strictly limited to individuals who are 18 years of age or older. This policy is enforced without exception across all players in Bangladesh and any other jurisdiction in which 10bd operates.

Why Age Restriction Matters

Gambling can expose participants to financial risk, and the cognitive and emotional maturity required to manage that risk responsibly develops with age. Research consistently demonstrates that gambling at a young age is a significant risk factor for problem gambling in later life. For this reason, 10bd treats age verification not as a bureaucratic formality but as a critical player protection measure.

How We Enforce Age Verification

• At registration, players are required to declare their date of birth and confirm they are 18 years of age or older.
• Before the first withdrawal is processed, 10bd's compliance team requires submission of a valid government-issued identity document — most commonly a Bangladesh National Identity Card (NID) — to verify the player's age against their registered date of birth.
• Accounts where the identity verification process raises any concern about the player's age are immediately suspended pending investigation.
• Any account confirmed to belong to a player under the age of 18 will be permanently closed, all funds will be returned (net of any bonus amounts), and the incident will be logged in accordance with our compliance obligations.

Parental Controls

If you share a device with minors and are concerned about them accessing the 10bd platform, we strongly recommend using third-party parental control and filtering software to restrict access to gambling websites on shared devices. Examples of such software include Net Nanny, Kaspersky Safe Kids, and built-in parental control features available in Android, iOS, and Windows operating systems. 10bd cannot enforce device-level access restrictions — that responsibility rests with the device owner.

2. Recognising Problem Gambling

For most players, gambling is an enjoyable and controlled leisure activity. However, for a minority of individuals, gambling can develop into a problematic behaviour that negatively affects their financial wellbeing, relationships, and mental health. Recognising the early warning signs is the first step toward addressing a potential problem.

Common Warning Signs

Ask yourself honestly whether any of the following apply to your gambling behaviour:

3. Responsible Gaming Tools

10bd provides a suite of practical, in-account tools designed to help players maintain control over their gambling activity at all times. All of these tools are available free of charge and can be activated instantly through your account settings or by contacting our support team via live chat.

How to Activate These Tools

4. Self-Exclusion Options

Self-exclusion is a formal, binding commitment between a player and 10bd to suspend the player's account and prevent all gambling activity for a defined period of time. It is the most powerful responsible gaming tool available on the platform and is intended for players who believe they need a significant break from gambling to reassess their relationship with it.

Available Self-Exclusion Periods

• 6 Months: A medium-term exclusion suitable for players who have identified a developing problem and want a meaningful cooling-off period.
• 1 Year: A longer exclusion for players who require more time to address the underlying causes of problematic gambling behaviour.
• 2 Years: An extended exclusion providing a substantial period of mandatory abstinence from gambling.
• Permanent Exclusion: A lifetime ban from the 10bd platform. Permanent self-exclusion is irrevocable and cannot be lifted under any circumstances, regardless of future requests.

What Happens During Self-Exclusion

• Your account is immediately suspended and you cannot log in.
• All pending bets are settled in accordance with standard terms; any remaining balance will be returned to you via your registered payment method (bKash, Nagad, Rocket, or bank transfer as applicable).
• You will be removed from all 10bd marketing communications for the duration of your exclusion period.
• Your account data is retained in accordance with our Privacy Policy and AML obligations but is locked against any form of gambling access.
• Any attempt to create a new 10bd account during your self-exclusion period will be detected and the new account will be closed immediately.

How to Request Self-Exclusion

To activate self-exclusion on your 10bd account, contact our support team via live chat and clearly state that you wish to self-exclude, specifying your preferred exclusion period. Our support agents are trained to handle these requests with discretion, sensitivity, and without delay. The exclusion will be applied to your account within 24 hours of your request, and you will receive a confirmation message once it is active.

5. Deposit & Time Limits in Detail

Deposit limits and session time limits are the most frequently used responsible gaming tools on the 10bd platform. This section provides a detailed explanation of how each limit type works, how limits interact with each other, and what happens when a limit is reached.

Daily Deposit Limit

A daily deposit limit caps the total amount of Bangladeshi Taka you can add to your 10bd account within a rolling 24-hour period. For example, if you set a daily limit of ৳5,000, you will not be able to deposit a total exceeding ৳5,000 in any 24-hour window, regardless of how many separate deposit transactions you attempt. The 24-hour window is calculated on a rolling basis from the time of your first deposit each day.

Weekly Deposit Limit

A weekly deposit limit applies across a rolling 7-day period. This is useful for players who may not deposit every day but want to cap their total gambling expenditure across a week. Weekly limits operate independently of daily limits — both can be active simultaneously, and the more restrictive limit will always take precedence.

Monthly Deposit Limit

A monthly deposit limit applies across a rolling 30-day period and provides the broadest financial control mechanism available on the platform. Players who set a monthly limit are protecting themselves against the cumulative effect of frequent smaller deposits that may feel insignificant individually but add up significantly over a calendar month.

Limit Adjustment Rules

• Decreasing a limit: Takes effect immediately upon confirmation. The reduced limit applies to your account from the moment you confirm the change.
• Increasing a limit: Subject to a mandatory 72-hour cooling-off period before the increase takes effect. This delay is intentional — it provides time for players to reconsider decisions made in the heat of the moment.
• Removing a limit entirely: Treated as an increase and is therefore also subject to the 72-hour cooling-off period.

Session Time Limits

A session time limit automatically ends your play session after a defined duration of continuous platform activity. Available session time limit options include 30 minutes, 1 hour, 2 hours, and 4 hours. Once the session limit expires, you will be automatically logged out. To start a new session, you must log back in — this intentional friction encourages a deliberate recommitment to continued play rather than passive continuation.

6. Protecting Vulnerable Players

10bd recognises that certain groups of individuals may be at heightened risk of harm from gambling. Our responsible gaming framework includes specific measures directed at protecting vulnerable players, including minors, individuals experiencing financial hardship, and players showing indicators of problem gambling behaviour.

Proactive Monitoring

10bd's platform systems continuously monitor gameplay and transaction patterns for indicators associated with problem gambling. These include sudden large increases in deposit frequency or amount, extended uninterrupted play sessions, repeated rapid deposits following a significant loss, and a shift to higher-risk game types. When these patterns are detected, our responsible gaming team may proactively reach out to the player to offer support and information about available tools.

Affordability Checks

For players whose transaction patterns suggest that gambling expenditure may be disproportionate to typical income levels in Bangladesh, 10bd reserves the right to request affordability information before permitting continued high-volume deposits. This is not intended to be intrusive; it is a protective measure that exists to ensure players are not gambling beyond their financial means.

Protecting Others Around You

If you are concerned that a family member, friend, or colleague may be experiencing gambling-related difficulties, there are steps you can take to help:

• Have an open, non-judgmental conversation about your concerns. Express care rather than blame, and listen carefully to their perspective.
• Encourage them to use 10bd's responsible gaming tools and to speak with our support team confidentially.
• Help them access professional support services — details of organisations that can assist are provided in Section 7 of this page.
• If you share finances with the person and are concerned about access to funds, consider speaking with your bank about temporary spending restrictions or access controls on shared accounts.

Dealing with Bereavement, Mental Health, and Gambling

Periods of personal difficulty — including bereavement, job loss, relationship breakdown, mental health challenges, or financial crisis — are known risk factors for the development or escalation of problem gambling. 10bd encourages any player who is going through a difficult time to consider pausing their gambling activity and to access professional support. Our support team can help activate a time-out or self-exclusion quickly and without judgment if you feel that gambling is making a difficult period harder to manage.

7. Support & Resources

If you believe that gambling is causing you harm — or if someone close to you is struggling — please do not hesitate to reach out for help. The resources listed below provide confidential, professional support for individuals affected by problem gambling in Bangladesh and internationally.

10bd In-Platform Support

Our dedicated support team is available 24 hours a day, 7 days a week via live chat within the 10bd platform. Support agents trained in responsible gaming can:

• Apply deposit limits, session time limits, or loss limits to your account on request.
• Activate a time-out or self-exclusion period on your behalf.
• Provide information about external support organisations.
• Escalate your case to our responsible gaming specialist team for more in-depth assistance.

You may also reach our support team by email — please send a message to support@10bd.im with the subject line "Responsible Gaming Request" and we will respond within 24 hours Bangladesh Standard Time.

External Support Organisations

10bd encourages players who are experiencing serious gambling-related difficulties to seek professional support beyond what an operator can provide. While the following organisations are not affiliated with 10bd, they provide trusted, confidential, and often free support services:

8. Our Commitment to Responsible Gaming

Responsible gaming is not a compliance checkbox at 10bd — it is a core pillar of how we operate. We believe that a sustainable, trustworthy gambling platform is one that treats player safety as a genuine priority rather than a regulatory obligation. The following principles guide every responsible gaming decision we make.

Never Market to Vulnerable Players

10bd does not direct promotional offers, bonus communications, or re-engagement marketing at players who have activated responsible gaming tools, are in a self-exclusion period, or have shown indicators of problem gambling behaviour. Self-excluded players are removed from all marketing lists immediately upon exclusion activation.

Transparent Odds and Game Information

10bd is committed to ensuring that all players have access to clear, accurate information about the games they play — including Return to Player (RTP) percentages for slots, house edge information for casino games, and how odds are calculated for sports betting markets. Informed players make better decisions. We do not obscure or misrepresent the mathematical realities of gambling outcomes.

Fair Play and Certified RNG

All games available on the 10bd platform are sourced from certified third-party studios whose random number generators (RNGs) are independently tested and audited for fairness. No game outcome on the 10bd platform can be manipulated by the operator, the studio, or any other party. Every spin, hand, and bet is resolved by a statistically fair, independently verified process.

Continuous Improvement

10bd reviews its responsible gaming policies, tools, and procedures on a regular basis to ensure they remain effective, user-friendly, and aligned with current best practice in player protection. If you have feedback on our responsible gaming tools — including suggestions for improvements — please share them with our support team. We take player feedback seriously and use it to shape the evolution of our platform.

Staff Training

All 10bd customer support staff receive training in responsible gaming awareness, problem gambling indicators, and appropriate response protocols. This training is updated regularly to reflect new research and evolving industry standards. When you contact our support team about a responsible gaming concern, you will be speaking with a trained professional who understands the topic and can provide meaningful, sensitive assistance.