10bd Frequently Asked Questions

10bd requires a valid Bangladesh National Identity Card (NID) for account verification. In some cases, a passport or driving licence may also be accepted. You will need to upload a clear photo of both sides of your NID along with a selfie holding the document. Verification is typically completed within 24 hours during business days.

If you cannot log in to 10bd, first check that your username and password are entered correctly — passwords are case-sensitive. If you have forgotten your password, use the password reset option on the login page and follow the steps sent to your registered email or mobile number. If your account appears to be locked after multiple failed attempts, contact the 10bd support team via live chat for assistance.

No — 10bd strictly permits one account per person. Operating multiple accounts is a violation of our Terms and Conditions and will result in the closure of all associated accounts, including forfeiture of any bonuses or pending winnings. If you suspect a duplicate account has been created in your name, contact our support team immediately.

To close your 10bd account permanently, contact our support team via live chat or email at [email protected] and request account closure. Before closure, any remaining balance will be withdrawn to your registered payment method. Note that if you are closing your account due to gambling concerns, our team can also offer self-exclusion as an alternative — which provides a structured cooling-off period rather than permanent closure.

To deposit via bKash on 10bd, log in to your account and navigate to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen instructions to complete the transaction through your bKash app or by entering your bKash PIN. Most bKash deposits are credited to your 10bd account within minutes. The minimum deposit via bKash is ৳500.

Nagad deposits on 10bd are processed in real time and are typically credited to your account within 1 to 5 minutes of completing the transaction. If your deposit has not appeared after 15 minutes, check your Nagad transaction history to confirm the payment was sent successfully, then contact 10bd support with your transaction reference number for manual verification.

The minimum withdrawal amount on 10bd is ৳500 for mobile banking methods including bKash, Nagad, and Rocket. For bank transfers to Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank, the minimum withdrawal is ৳1,000. All withdrawals are subject to identity verification being completed on your account before the first payout is processed.

Withdrawals via bKash, Nagad, and Rocket are typically processed within 1 to 4 hours of approval. Bank transfers to Bangladeshi banks generally take 1 to 3 business days depending on the receiving bank. 10bd's finance team reviews all withdrawals before processing — this review typically takes under 2 hours during normal operating hours (Bangladesh Standard Time, UTC+6).

10bd does not charge any internal fees on standard deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own transaction fees in accordance with their standard pricing. 10bd recommends checking your provider's current fee schedule before initiating a transaction.

Yes, Rocket (Dutch-Bangla Bank Mobile Banking) is a supported deposit and withdrawal method on 10bd. Select Rocket from the payment method list in your account's Deposit section, enter the transaction amount, and follow the Rocket payment flow. The process mirrors the bKash and Nagad deposit steps. Minimum deposit via Rocket is ৳500.

10bd covers a wide range of cricket betting markets including match winner, top batsman, top bowler, total runs (over/under), run rate markets, and live in-play betting. Tournaments covered include the Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC Test and ODI series featuring the Bangladesh Tigers, and all major international cricket fixtures throughout the year.

BPL betting on 10bd follows standard cricket betting rules: bets are settled based on the official match result as declared by the tournament organisers. If a match is abandoned due to rain or other external factors and no official result is determined, all pre-match bets are voided and stakes returned. In-play bets placed before the interruption are settled based on the state of play at the time of suspension, as per 10bd's cricket betting rules.

10bd hosts a large library of slot games from leading certified studios including Pragmatic Play, NetEnt, Microgaming, and others. Titles range from classic 3-reel slots to modern video slots with Megaways mechanics, bonus buy features, and progressive jackpots. Each game listing on 10bd displays the RTP (Return to Player) percentage so players can make informed choices before spinning.

Yes, 10bd is fully optimised for mobile play. The platform runs in any modern mobile browser on Android and iOS devices without requiring a separate app download. All games — including live casino, slots, and sports betting — are accessible on mobile with the same full functionality as the desktop version. A stable internet connection is recommended for the best live casino experience.

All games on 10bd use Random Number Generator (RNG) technology that is independently tested and certified by third-party auditing organisations. The game studios supplying 10bd's library — including Pragmatic Play, Evolution Gaming, and NetEnt — are all certified providers operating under internationally recognised fair play standards. 10bd does not modify game outcomes in any way; results are entirely determined by the certified RNG software.

10bd offers a welcome bonus for new players on their first qualifying deposit. The specific bonus amount and percentage match may vary depending on current promotions — log in to your 10bd account after registration to see the current welcome offer available to you. All welcome bonuses are subject to wagering requirements that must be met before associated winnings can be withdrawn.

A wagering requirement is a multiplier that specifies how many times you must bet the bonus amount before it can be withdrawn as cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place a total of ৳20,000 in qualifying bets before the bonus converts to withdrawable funds. On 10bd, the applicable wagering requirement is stated clearly in the terms of each individual bonus offer.

Yes, all bonuses on 10bd have an expiry period. Typically, you must complete the wagering requirements within 7 to 30 days of the bonus being credited to your account, depending on the specific promotion. If the wagering requirement is not met within the specified timeframe, the bonus and any associated bonus winnings will be forfeited. The exact expiry period for each bonus is stated in its individual terms.

10bd rewards regular players through an ongoing loyalty programme. As you play casino games and place sports bets, you accumulate loyalty points that can be redeemed for bonus credits, free spins, or other rewards. Higher-activity players may be invited to the 10bd VIP tier, which offers enhanced benefits including personalised account management, faster withdrawal processing, and exclusive promotional offers.

Whether a bonus can be used on sports betting, casino games, or both depends on the specific promotion. Some 10bd bonuses are designated for casino play only (slots, live casino tables), while others are sportsbook-specific and can be applied to cricket, football, or kabaddi betting markets. The eligible game categories for each bonus are clearly stated in the promotion's individual terms before you claim it.

10bd operates as an online entertainment platform serving the Bangladesh market and is committed to providing a safe, secure, and fair gambling environment. The platform uses SSL encryption to protect all player data and financial transactions. All games are sourced from certified third-party studios with independently verified RNG outcomes. 10bd does not make specific claims about Bangladeshi regulatory licensing — players should review current local laws regarding online gambling in their jurisdiction.

10bd uses industry-standard SSL (Secure Socket Layer) encryption across the entire platform to ensure all data transmitted between your device and 10bd's servers is protected. Financial transactions via bKash, Nagad, Rocket, and bank transfer are processed through secure payment gateways. 10bd's full data handling and privacy practices are detailed in the Privacy Policy page available on this website.

The minimum age to register and use 10bd is 18 years. This is a strict policy enforced through mandatory age verification during the KYC process. Any account found to belong to a player under 18 will be immediately closed, all funds returned net of bonuses, and the incident logged. 10bd is committed to preventing underage gambling in Bangladesh and treats this policy as a non-negotiable obligation.

If you feel that gambling is negatively affecting your life, 10bd offers a formal self-exclusion programme. Contact the 10bd support team via live chat and request self-exclusion, specifying your preferred period: 6 months, 1 year, 2 years, or permanently. Your account will be suspended immediately upon activation, and you will be removed from all marketing communications for the duration of the exclusion. Self-exclusion cannot be reversed once activated.

Yes, 10bd allows all players to set daily, weekly, and monthly deposit limits on their accounts. These limits can be configured in the Responsible Gaming section of your account settings, or by requesting a limit through the live chat support team. Reducing a deposit limit takes effect immediately. Increasing or removing a limit requires a mandatory 72-hour cooling-off period before the change applies.